Participants Services

Welcome to the participants-page of the Winter World Masters Games 2020! On this page you will find all the relevant information for your stay. We look forward to fantastic days in Innsbruck and the Tyrol!


There are signposted info points at every venue, including Games Center/Olympia World Innsbruck and the Masters Village.



On selected days, we are offering an athlete photo service (there is a charge for this service). Our photographers position themselves in the most spectacular and beautiful positions, capturing you in action! You can purchase the pictures on site or online. In each venue a different photographer is employed, please find links to our partners below:

  • Patscherkofel (Alpine Skiing + Ski Mountaineering): click HERE
  • Seefeld + Kitzbühel (all nordic sports + Curling): click HERE
  • Olympiaworld (all ice sports except Curling): Email to This email address is being protected from spambots. You need JavaScript enabled to view it. or WhatsApp to + 39 339 1070 525



You want to engrave your name, discipline and result on your won medal? Bring your precious piece of metal to the Masters Village, a medal engraving booth is waiting for you (there is a charge for this service)! For your friends and family at home, you can purchase a commemorative medal – and have it engraved with a charming message too!



Your safety is important to us!

All venues are monitored according to the guidelines of the Austrian law. Follow the instructions of the police force and security staff – you will recognize them by their vests. Always keep your accreditation card with you. If you notice any suspicious persons, items or actions, please report this immediately to the police force or the security staff.

If you are requested to evacuate a venue:

  • Remain calm and stop what you are doing.
  • Follow overall instructions and move quickly to the nearest designated emergency exit.
  • Always follow the instructions of local officials and remember that your evacuation route may be on foot depending on the circumstances.
  • Follow recommended evacuation routes. Do not take shortcuts - they may be blocked.
  • Use only the designated fire stairs; do not use any internal stairs or elevators.



There are emergency services provided by the Red Cross at all venues during official training and competition times.

For the venues Olympiaworld, Seefeld, Patscherkofel, St. Sigmund/Praxmar and Telfs the University Hospital Innsbruck (Address: Anichstraße 35, 6020 Innsbruck; Tel.: +43(0)505040) is the main hospital.

For the venue Kitzbühel the main Country Hospital St. Johann in Tyrol (Address: Bahnhofstraße 14, 6380 St. Johann in Tirol; Tel.: +43(0)5352 6060) are responsible in case of emergencies beyond competition times.

In addition to the hospitals, participants can contact the following and other doctors in the region in the event of illness:

Dr. med. Caroline Braunhofer
Anna – Dengl – Str. 11
6020 Innsbruck
Phone number: +43 (0) 512 23 50 80
Monday – Friday: 8:00 am – 11:00 am
Monday, Thursday: 5:00 pm – 7:00 pm

Dr. A. Durnes
Münchnerstrasse 300
6100 Seefeld
Phone number: +43 (0) 5212 37 81
Monday – Friday: 8:30 am – 12 pm and 4 pm – 6 pm

Dr. B. Klein
Münchnerstrasse 268
6100 Seefeld
Phone Number: +43 (0) 5212 201 25
Monday, Tuesday, Thursday: 8:30 am – 12 pm and 3:30 pm – 6 pm
Wednesday: 8:30 am – 12 pm
Friday: 8:30 am – 2 pm

Dr. med. univ. Helmuth Obermoser
Knappengasse 2
6370 Kitzbühel
Phone number: +43 (0) 5356 63 333
Monday – Friday: 8:00 am – 11:30 am
Monday, Wednesday: 4:00 pm – 6:00 pm
Tuesday, Thursday: 2:00 pm – 4:00 pm

Emergency Numbers
122 Fire brigade
133 Police
144 Ambulance
112 European Emergency Number
140 Mountain Rescue

For acute health problems several pharmacies are in the immediate vicinity. The following link gives you an overview:

For pharmacy emergency services (night time) please click on the following link: 



If you are a participant of the WWMG 2020 you must take care of your own sufficient and valid accident, health, return transport, liability and, if necessary, cancellation insurance. Those insurances need to cover all possible costs for medical treatment and logistics that occur before, while and after the Winter World Masters Games 2020.
Further details: General Terms and Conditions (GTC), page 10



A lost & found office is located at every venue. Please ask at the respective info point for further information. If you have lost or found something, please visit the respective info point in that venue. The items will be stored at the respective lost & found office until that venue closes on its last competition day. All items which have not been picked up until then will be brought to the respective public lost & found office (“Fundamt”) of the particular region. Addresses and contact information of those public lost & found offices will be published timely.


Useful information for your stay



The electricity standards in Austria are 230 volts/50 Hz. In Austria the power plugs and sockets are usually of type F which also works with plug types C and E+F (pictures below). International visitors who plan to bring electronics or appliances should also bring any required adaptors or converters.

We encourage all participants to save electricity.

Here are some simple tips to safe our environment:

  • Use natural light whenever possible.
  • Always turn off the lights when you leave the room.
  • Unplug appliances when they are not in use.

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Further information under:



Free WIFI will be available in all venues. All relevant information will be provided at the info point in the respective venue.   



For telephone calls in Austria the country code is +43 and the area code for the region around Innsbruck is 0512.



Water in the Tyrol and Innsbruck comes fresh from mountain springs, is pure and of excellent quality. Water may be drunk straight from the tap. So use your water bottle and fill it with fresh Tyrolean water.

Please always save water and turn off taps you do not use!



Time zone of Innsbruck during the Winter World Masters Games is CET which is UTC +1.



The currency in Austria is the Euro (sign: €; code: EUR). The following Euro bank notes and coins are in circulation: Bank notes with face value of 5, 10, 20, 50, 100, 200 and 500 Euro; Coins: 1 and 2 Euro dominations as well as 1, 2, 5, 10, 20 and 50 cent coins. 1 Euro = 100 cent.

Foreign travellers can exchange their local currency at exchange bureaus and banks. Banks are generally open from Monday to Friday, 08:00 AM – 04:00 PM.

Payment methods & ATMs
Most hotels, restaurants, shops and gas stations in Austria accept debit and credit cards. If and which credit cards are accepted is indicated by the logos displayed on the exterior facade of the respective business (usually on the entrance door). However, it is recommendable to always have some cash with you for buying small things, as there is a minimum charge amount at some places.

It is also possible to draw money with the ATMs. Please clarify with your bank if your card is working in Austria and you will be able to withdraw money at ATMs.

In Austria many restaurants include the tax in the bill, however it is customary to give a 10% tip in restaurants. If you are satisfied with the service, you may choose to round up the total sum when paying. If you were not satisfied with the service, it is not unusual to give less tip.



All accredited participants have the opportunity to use the local public transport system in Tyrol free of charge. If you are interested in traveling by bus or train around Innsbruck to the competitions or to explore the area, contact an info point for further details.



The breathtaking nature and landscapes of the Tyrol offer various possibilities for sports and leisure activities. In order to ensure this for future generations, we have to protect and preserve the delicate ecosystem and precious natural landscapes.

We pay attention to a careful handling of water and remind our guests that the water from the Tyrols taps is of best drinking water quality. Inevitable waste is properly separated and disposed of. Please bring your own refillable bottles or thermo mugs. We try to avoid printing and all documents will be available as downloads on our website. We want to encourage all clients of the Winter World Masters Games 2020 to use the public transport system and contribute to protecting our environment.

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